Admission

1. It is ideal that all financial arrangements for your medical care at Kothari Medical Centre must be made prior to or at the time of admission either through Insurance, Corporate Tie-up or Advance Deposit.
2. We are an associate of Preferred Provider Network in many managed care and health insurance plans. Please make sure we are on your list of participating hospitals. If we are not, you will be financially responsible for your bill.
3. If preauthorisation of patient's admission is required by you may please contact the preadmission counsellor at May I Help You counter before admission. If you have any questions or problems with this process, the admitting counsellor will be glad to assist you. For more information, call us at 86977 42254 / 86977 08113 / 98302 60319.
4. In case of uninsured patients, an advance amount has to be deposited depending on the estimate of the services to be availed provided by us.
5. In case of a corporate tie-up, please bring with you a signed letter from your company clearly accepting financial responsibility for all medical care. The Hospital will provide care in the ward specified by your company. Any deviations from the instructions will be billed directly to the patient. For further assistance you may please contact at 99038 53537 / 98301 46083 / 98305 11695.
6. We will bill services you receive based on our tariffs. An itemised statement of your account will be made available to you on request (this is not applicable for packages). You will be given interim bills and are requested to replenish the advance amount periodically. Our billing department remain open round the clock to receive payment.
7. Your bills can be settled with cash, pay orders, Demand Drafts, Debit / Credit Cards (Visa or MasterCard). The hospital does not accept cheques except for the planned admission where the cheque can be cleared before the admission.

How to admit a patient?

1. Patient reports to the reception of the hospital.
2. Front desk executive enquires about the patient's problem.
3. Reception office refers the patient to the concerned department/doctor/Emergency Department
4. Patient reports there, and concerned doctor investigates the patient's case history.
5. If required, patient is advised for admission in the hospital. In case of admission, the patient is given the admission date and admission form is filled for further formalities.
6. Except for emergency cases, admission to the hospital will be recommended by the specialist during the patient's outpatient consultation at our institute.
7. Patients will be admitted only under the Consultants empanelled at our Institute.
8. Before admission, the patient or the relatives may contact the May I Help You counter regarding the treatment package which includes:
   Estimated bill size
   Average length of stay
   Various modes of payment accepted
   Documents to bring on day of admission
   Any other queries
9. On arrival at the ward, our ward staff will orientate the patient to the ward and the facilities available. Patient will then be checked by the ward doctor - this involves taking a detailed medical history and ordering of tests if necessary.
10. During the patient's stay in the hospital, he/she will be attended by a team doctors comprising of admitting Consultant, assisted by medical officers. Every care is taken in respect of patient care, treatment, meals, dress and health recovery.
11. The daily routine in the ward includes activities such as ward rounds by doctors, medication, meals, visiting hours and bedtime. However, this routine may vary as laboratory tests, X-ray, other diagnostic tests, treatment and other procedures will take place when required.
12. If required, the doctors operate the patient as part of the treatment.
13. We strictly adhere to our Institutional policy of respecting the confidentiality of each patient’s treatment plan, diagnosis, test results and other clinical information which is a part of Medical Records. We will only share this information with the patient and the next-of-kin. If the immediate family members wish to know more about the patient's condition, they can approach the concerned Consultant under whom the patient is admitted.
14. The safety, security and speedy recovery of patients are our utmost concern. Patients are advised to remain within the hospital premises until they are discharged by the concerned doctor or advised for diagnostic services or procedure to be conducted at other hospitals in case unavailability of such services within our institutional premises.
15. When the Patient is shifted to any other ward, the room / bed has to be vacated as it cannot be occupied by the patient’s attendant / s.